Meet the GCC Team
Client Service Representative
Warm and laidback, Roxanne understands GCC’s commitment to customer service and her role in delivering it. She knows she is one of the first impressions that many people have of the company, so she says, “It’s important to be pleasant. I always answer the phone with a smile.” Roxanne is very meticulous and a good listener. “Treat others as you would like to be treated,” is a quote that inspires Roxanne. She incorporates it daily into her duties.
Roxanne likes the friendly atmosphere at GCC and calls herself the “GCC Mom,” not only looking out for clients but for the staff as well. One thing she is a stickler about, though: punctuality. She believes “everybody should show up 10-15 minutes early” for everything. She laughs and says that in the past, she’s even refused to date anybody who showed up late.
Away from the office, Roxanne has three children of her own, and has spent much of her life volunteering for various causes, mostly kid-related. She enjoys camping, gardening and crime fiction as well as westerns, especially those starring John Wayne.
When you call in to GCC, the first person you’re likely to talk to is Rebecca. Cheerful and ready to help, you’ll quickly understand why we’re happy to have her greeting you. Rebecca is our newest addition to the GCC team and a great one.
After time at Indiana University of Pennsylvania, Rebecca demonstrated her strong people skills as a certified trainer and community brand ambassador for the famous California Pizza Kitchen chain. Now with GCC, Rebecca puts those skills to work helping direct clients to the right parties for the critical help they need. She also provides important support to our client service team, helping with trade references and coverage lists.
“Since starting with GCC/PG, I have been very impressed with everyone’s teamwork and willingness to help their fellow coworkers. Also the knowledge and passion my coworkers have for the business is genuine and always on display” Rebecca noted.
When not at work Rebecca enjoys hiking and road trips, often taking along her rescued dog Lola.