Meet the GCC Team
Call GCC or walk in the door, and the first person you’re likely to talk with is Roxanne Gates. It’s hard to imagine a nicer welcome.
Warm and laidback, Roxanne understands GCC’s commitment to customer service and her role in delivering it. She knows she is the first impression that many people have of the company, so she says, “It’s important to be pleasant. I always answer the phone with a smile.” Roxanne is very meticulous, a good listener and constantly mindful of finding out how each client would prefer to communicate rather than quickly dispensing them to voicemail. “Treat others as you would like to be treated,” is a quote that inspires Roxanne. She incorporates it daily into her duties.
Roxanne likes the friendly atmosphere at GCC and calls herself the “GCC Mom,” not only looking out for clients but for the staff as well. One thing she is a stickler about, though: punctuality. She believes “everybody should show up 10-15 minutes early” for everything. She laughs and says that in the past, she’s even refused to date anybody who showed up late.
Away from the office, Roxanne has three children of her own, and has spent much of her life volunteering for various causes, mostly kid-related. She enjoys camping, gardening and crime fiction as well as westerns, especially those starring John Wayne.